Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [lista de países o regiones a los que se realizan envíos]. We do not ship to [restricciones geográficas, si las hay].

Delivery Times

Orders are processed within [número de días] business days after payment confirmation. Estimated delivery times are as follows:

• Domestic shipments: [rango de días] business days.
• International shipments: [rango de días] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistical delays.

Shipping Costs

Shipping cost is calculated based on destination and package weight. We apply the following rates:

• Standard shipping: [precio o política de costos].
• Express shipping: [precio o política de costos].
• Free shipping on purchases over [importe mínimo].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and link to track your package through [nombre de la empresa de transporte].

Delivery Issues

If your order does not arrive within the estimated time, please contact us at yajaira.garcia.diaz@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to offer a solution.

International Shipments and Customs

For orders outside [país de origen de la tienda], customers are responsible for any applicable customs taxes or duties. We are not responsible for delays caused by customs.

Incorrect Address or Unclaimed

If the package is returned due to an incorrect address provided by the customer or because it has not been claimed, the buyer will be responsible for reshipping costs.

Returns Policy

Returns Timeframe

If you are not satisfied with your purchase, you may request a return within [número de días] calendar days from receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original condition, unused and without signs of wear.
• Keep the original packaging and all its labels.
• Not be a non-returnable product (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at yajaira.garcia.diaz@gmail.com indicating your order number and the reason for the return.
2. We will provide you with instructions to ship the product to our address in [dirección de devolución].
3. Once the product is received and verified, we will process your refund within [número de días] business days.

Return Costs

• If the return is due to an error on our part (defective product, incorrect item, etc.), we will cover the return costs.
• If the return is due to a change of mind by the customer, the buyer must cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used for the purchase. Depending on your bank or payment provider, the refund may take between [rango de días] business days to appear in your account.

Non-Refundable Products

We do not accept returns in the following cases:

• Customized or made-to-order products.
• Sale or clearance items.
• Personal hygiene or intimate care products.

Product Exchanges

If you wish to exchange a product for another, you must first return the original item and then make a new purchase.